Refund policy
All sales are fulfilled by licensed retailers on the LiquidRails network. According to alcohol laws, retailers can only accept the return of defective goods. In such instances, we will refund the credit card used to purchase the item or issue store credit (gift card) for the amount that was paid for the item. If you would prefer a reshipment, reach out to us and we will do our best to accommodate, subject to product availability.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. (Please include photos.)
Where can I ship my order to?
Shipping is available nationwide to 46 states.
Unfortunately, we CANNOT ship to AK, HI, SD, and UT.
Someone above the age of 21 must be there to sign for the product when it arrives, so please make sure you are home or that you are sending it somewhere with an adult around like an office or a doorman.
*Please note that we CAN NOT ship to a PO Box or a Military base.
Please be sure to enter the correct zip code on the cart page, prior to entering your shipping address. Incorrect shipping zip codes entered at checkout may cause delays in shipping. Please note that LiquidRails is not responsible for transit delays caused by incorrect shipment information.
Order Journey
You will get an email upon order confirmation, preparation, shipment, and delivery. If you do not receive an email, please check your spam folder and verify that your email is not mistyped.
What are your standard delivery charges?
Shipping is a flat rate of $19.99 per box ordered. If you have multiple addresses that you want to ship to, they will need to be separate orders. Discounts on shipping are offered with different brands that we work with (i.e. Military discount, new customer, order threshold discounts).
Do you offer Express Shipping?
Yes, please contact us for a quote: service@getliquidrails.com.
How long does the product take to arrive?
We will email you a notification once your order is out for delivery. Depending on your shipping address, your order will arrive within 1-10 days.
Do I need to be 21 years or over?
Yes, we take that very seriously. To order, you must be 21+. You must present a valid form of ID showing that you are 21+ for your order to be released upon delivery.
If I am not home when the order arrives, what happens?
Our logistics partner will attempt delivery 3 times and if someone 21+ is not there, the carrier will return the package to us. You may be charged an additional $19.99 re-service fee for a delivery reattempt. We strongly advise sending your order to an address where someone 21+ will be there at all times, like an office or a building with a doorman. If you do not think you will be home to receive the order, please reach out to service@getliquidrails.com immediately. Please understand that quite a bit of work goes into the preparation and shipment of each order. In the event that the re-service fee is applied, we truly appreciate your understanding and cooperation.
I need to amend my order, how do I let you know?
Our amazing fulfillment team is super quick at processing orders, so if your order needs to edited, please let us know as soon as possible by emailing service@getliquidrails.com. If you have placed an order that you'd like to cancel, please email service@getliquidrails.com immediately. Please note that orders may only be cancelled within 3 hours from the time the order was placed.
When should I contact LiquidRails Customer Experience?
Our entire team goes out of their way to ensure our customers receive the highest quality of products possible. That being said, if you ever feel that your order does not meet our expected quality standards, please let us know as soon as possible so we can assist in resolving the issue. Please note that our policy requires all damages or missing items be reported to our team within 7 days of receiving your order.
You can reach our customer experience team at service@getliquidrails.com for help with any order issue or request. We are here to help make sure you love our brand partners' products and the LiquidRails experience!
What if LiquidRails doesn't have my ordered item in stock?
If an item you ordered goes out of stock before your order is fulfilled, the LiquidRails team will reach out right away to either make a replacement suggestion or issue a refund for the item(s). All suggestions are made by our knowledgeable staff and will always be of similar taste and quality to the original product.
What if your order is on Pre-Sale?
If your order contains a product that is on Pre-Sale, or if you reserved a limited release, we will notify you when the product is ready to ship. If your order contains products that are currently available, the total combined order will be shipped when the pre-sale item is ready to ship.